Bliss Moving & Logistics applies to its services Quality Certificate ISO9001:2008 and via this system, we persecute daily an internal policy which focuses our clients at the center of all our activities.
What does Quality exactly mean? Don’t you also agree that this word is far more often abused of and exploited more than necessary?
“We do Quality work”
“Our packing materials are of Quality”
“Our services are qualitatively the best”
“You find Quality from us”
The Quality, as mentioned above, is a none differentiating attribute, given and perceived in a suggestive way….. but it doesn’t say anything!
Let me explain what we intend as Bliss for Quality, and I am sure that when you read again the same phrases as above, you will attribute a more significant meaning.
Quality is philosophy, before anything else. A Management and executive Philosophy.
« The Buddha, the divine abode in the circuit of a computer or the gears of the transmission of a motorcycle with the same ease as on top of a mountain or in the petals of a flower »
Quality is the expression of your soul : quality in your thoughts, within your actions, reflected in your desires.
Bliss is born and has grown with this type of concept. You cannot embrace quality without knowing its nature and essence first.
Quality is not just simply a piece of paper of a logo.
Quality is knowing that you can do better: by creating a system, a continuous cycle, monitoring, participating actively, studying, always being one step ahead, correcting and improving always oneself.
It is the capacity to standardize a process, allowing the people’s talent make the difference with the client!
This is what Quality means to Bliss!
Quote from the internal code: “Quality Policy – Bliss Moving & Logistics”
The Bliss Moving & Logistics company, by following the Management System of Quality, aims at:
Optimization in the management of business situations and, therefore, giving maximum focus on the communication with the customer, continuous assistance and monitoring, having constant control of important data for statistical purposes and continuous internal improvement, monitoring always the company equipment and procedures;
Affirmation and development in the market where Bliss operates, with constant increase of the number of clients, hence increase of the job orders and their quality and entering in new market areas;
– The satisfaction of all parties concerned (booking agents, customers, employees, suppliers), therefore: achieving budget goals, increasing of the level of employment, high level of satisfaction of internal personnel , improving wage and recognition of incentives depending on the ability of staff members , constant reduction of the number of claims, partnerships agreement with suppliers
compliance with contractual commitments explicit and implicit;
the development of training and staff motivation
compliance with the legislation on safety at work.
These goals above mentioned identify company’s essence:
strongly focused on its customers
focuses on enhancing, with suppliers and partners, the effectiveness of the processes that create value, establishing initiatives that are aimed to a mutual improvement
aimed at making customer satisfaction the differentiating factor in a highly competitive market … “